Westbrook, L. (2001). Identifying and analyzing user needs: A complete handbook and ready-to-use assessment workbook with disk. New York: Neal-Schuman Publishers.
Citação norma ChicagoWestbrook, Lynn. Identifying and Analyzing User Needs: A Complete Handbook and Ready-to-use Assessment Workbook With Disk. New York: Neal-Schuman Publishers, 2001.
Citação norma MLAWestbrook, Lynn. Identifying and Analyzing User Needs: A Complete Handbook and Ready-to-use Assessment Workbook With Disk. New York: Neal-Schuman Publishers, 2001.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.