Style de citation APA

ROBERT W. Lucas, & John E. Biernat. (2005). Customer Service: Building succesful skils for the twenty-first century. New York: McGraw-Hill.

Style de citation Chicago

ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.

Style de citation MLA

ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.

Attention : ces citations peuvent ne pas être correctes à 100%.