ROBERT W. Lucas, & John E. Biernat. (2005). Customer Service: Building succesful skils for the twenty-first century. New York: McGraw-Hill.
シカゴスタイル引用形ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.
MLA引用形式ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.
警告: この引用は必ずしも正確ではありません.