Citação norma APA

ROBERT W. Lucas, & John E. Biernat. (2005). Customer Service: Building succesful skils for the twenty-first century. New York: McGraw-Hill.

Citação norma Chicago

ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.

Citação norma MLA

ROBERT W. Lucas, and John E. Biernat. Customer Service: Building Succesful Skils for the Twenty-first Century. New York: McGraw-Hill, 2005.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.