APA Citation

Fandy Tjiptono. (2002). Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi.

Chicago Style Citation

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.

MLA Citation

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.

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