APA ציטוט

Fandy Tjiptono. (2002). Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi.

Chicago Style Citation

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.

ציטוט MLA

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.