APA引文

Fandy Tjiptono. (2002). Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi.

Chicago Style Citation

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.

MLA引文

Fandy Tjiptono. Prinsip- Prinsip Total Quality Service. Yogyakarta: Andi, 2002.

警告：这些引文格式不一定是100％准确.