APA Citation

tjiptono, f. (2008). service management: Mewujudkan layanan prima. penerbit andi.

Chicago Style Citation

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

MLA Citation

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

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