APA Citation

tjiptono, f. (2008). service management: Mewujudkan layanan prima. penerbit andi.

Chicago Style Citation

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

MLA Citation

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

Warning: These citations may not always be 100% accurate.