Cita APA

tjiptono, f. (2008). service management: Mewujudkan layanan prima. penerbit andi.

Citación estilo Chicago

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

Cita MLA

tjiptono, fandy. Service Management: Mewujudkan Layanan Prima. penerbit andi, 2008.

Warning: These citations may not always be 100% accurate.