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461
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by CURZON, Susan Carol.
Published 2005
Table of Contents: “... : succeeding an unfit director -- Change scenario 10 : competing for a staff increase -- Change scenario 11...”
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463
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by Alcorn, Louise E., 1970-
Published 2006
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464
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by Cullum, Carolyn N.
Published 1999
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465
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by Cohn, John M.
Published 2005
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466
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Published 2006
Table of Contents: “... targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye...”
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467
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by SUDRAJAT, A. Suryana
Published 2006
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469
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by O'Brien, James A., 1936-
Published 2008
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472
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by MONGID, A
Published 1996
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