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978
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by Meola, Marc, 1968-
Published 2002
Table of Contents: “...What is live virtual reference? -- Why offer live virtual reference? -- What are the five models...”
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979
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by CURZON, Susan Carol.
Published 2005
Table of Contents: “... at reference -- Change scenario 4 : controlling unruly students -- Change scenario 5 : removing the homeless...”
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980
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by Myers, Norman.
Published 2004
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