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by Meola, Marc, 1968-
Published 2002
Table of Contents:
“...What is live virtual reference? -- Why offer live virtual reference? -- What are the five models...”Published 2002
Book
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by CURZON, Susan Carol.
Published 2005
Table of Contents:
“... at reference -- Change scenario 4 : controlling unruly students -- Change scenario 5 : removing the homeless...”Published 2005
Table of contents
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