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Fandy Tjiptono
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Fandy Tjiptono
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Fandy Tjiptono
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1
Service management: mewujudkan layanan prima
by
Fandy
Tjiptono
Published 2012
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2
service management : mewujudkan layanan prima
by
fandy
tjiptono
Published 2008
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3
Manajemen dan Strategi Merek
by
fandy
tjiptono
Published 2011
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4
Pemasaran Jasa
by
fandy
tjiptono
Published 2011
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5
Prinsip- Prinsip Total Quality Service
by
Fandy
Tjiptono
Published 2002
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6
Strategi Pemasaran
by
Fandy
Tjiptono
Published 2003
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7
Service, quality & satisfaction
by
Gregorius Candra
,
Fandy
Tjiptono
Published 2011
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8
Pemasaran strategik
by
Gregorius Chandra
,
Dedy Andriana
,
Fandy
Tjiptono
Published 2008
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