The virtual reference desk : creating a reference future /
Saved in:
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
Neal-Schuman Publishers,
c2006.
|
| Series: | The virtual reference desk series
|
| Subjects: | |
| Online Access: | Table of contents |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 02810cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | 14120477 | ||
| 003 | IDPklPU | ||
| 005 | 20130109102045.0 | ||
| 008 | 050926s2006 nyu b 001 0 eng | ||
| 010 | |a 2005027985 | ||
| 020 | |a 1555705553 (pbk. : alk. paper) | ||
| 040 | |a DLC |c DLC |d DLC | ||
| 050 | 0 | 0 | |a Z711.45 |b .V572 2006 |
| 082 | 0 | 0 | |a 025.5/2 |2 22 |
| 245 | 0 | 4 | |a The virtual reference desk : |b creating a reference future / |c edited by R. David Lankes ... [et al.]. |
| 260 | |a New York : |b Neal-Schuman Publishers, |c c2006. | ||
| 300 | |a xiii, 226 p. ; |c 23 cm. | ||
| 440 | 4 | |a The virtual reference desk series |9 21006 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene -- Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford -- Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner -- Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde -- Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye -- Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes -- Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen -- Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres -- Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson -- Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk. | |
| 650 | 0 | |a Electronic reference services (Libraries) |9 21007 | |
| 650 | 0 | |a Reference services (Libraries) |x Information technology. |9 21008 | |
| 650 | 0 | |a Reference librarians |x Effect of technological innovations on. |9 21009 | |
| 700 | 1 | |a Lankes, R. David. |9 21010 | |
| 856 | 4 | 1 | |3 Table of contents |u http://www.loc.gov/catdir/toc/ecip0519/2005027985.html |
| 906 | |a 7 |b cbc |c orignew |d 1 |e ecip |f 20 |g y-gencatlg | ||
| 942 | |2 ddc |c BK | ||
| 955 | |a lh39 2005-09-26 |i lh39 2005-09-26 |a aa20 2005-09-27 |a ps12 2006-02-02 1 copy rec'd., to CIP ver. |a sp19 2006-03-29 copy 2 added | ||
| 999 | |c 16167 |d 16167 | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 025_520000000000000_LAN_V |7 0 |8 REF |9 46420 |a PU |b PU |c REF |d 2013-01-09 |o 025.52 LAN v |p 2012224 |r 2013-01-09 |t c.1 |w 2013-01-09 |y BK |z 24/A/2012 | ||