The virtual reference desk : creating a reference future /
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| Язык: | English |
| Опубликовано: |
New York :
Neal-Schuman Publishers,
c2006.
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| Серии: | The virtual reference desk series
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| Предметы: | |
| Online-ссылка: | Table of contents |
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Оглавление:
- Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene
- Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford
- Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner
- Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde
- Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye
- Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes
- Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen
- Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres
- Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson
- Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk.