Identifying and analyzing user needs : a complete handbook and ready-to-use assessment workbook with disk /

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Bibliographic Details
Main Author: Westbrook, Lynn.
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, c2001.
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Description
Physical Description:xx, 307 p. ; 23 cm. + 1 computer disk (3 1/2 in.)
Bibliography:Includes bibliographical references (p. 279-294) and index.
ISBN:1555703895 (pbk. : alk. paper)