Starting and operating live virtual reference services : a how-to-do-it manual for librarians /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Neal-Schuman Publishers,
c2002.
|
| Series: | How-to-do-it manuals for libraries ;
no. 118. |
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- What is live virtual reference?
- Why offer live virtual reference?
- What are the five models of live virtual reference?
- Planning for live virtual reference
- Gathering information
- Deciding on a staffing model
- Selecting software
- Training
- Launch and marketing
- Evaluating.