Starting and operating live virtual reference services : a how-to-do-it manual for librarians /
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| Autore principale: | |
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| Altri autori: | |
| Natura: | Libro |
| Lingua: | English |
| Pubblicazione: |
New York :
Neal-Schuman Publishers,
c2002.
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| Serie: | How-to-do-it manuals for libraries ;
no. 118. |
| Soggetti: | |
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Sommario:
- What is live virtual reference?
- Why offer live virtual reference?
- What are the five models of live virtual reference?
- Planning for live virtual reference
- Gathering information
- Deciding on a staffing model
- Selecting software
- Training
- Launch and marketing
- Evaluating.