Customer service : building successful skills for the twenty-first century /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
c2005.
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| Edition: | 3rd ed. |
| Subjects: | |
| Online Access: | Publisher description Contributor biographical information Table of contents |
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| Physical Description: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
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| Bibliography: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |