Customer service : building successful skills for the twenty-first century /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
c2005.
|
| Edition: | 3rd ed. |
| Subjects: | |
| Online Access: | Publisher description Contributor biographical information Table of contents |
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| LEADER | 01271cam a22003134a 4500 | ||
|---|---|---|---|
| 001 | 13476841 | ||
| 003 | IDPklPU | ||
| 005 | 20130109121755.0 | ||
| 008 | 040202s2005 mauab b 001 0 eng | ||
| 010 | |a 2004044880 | ||
| 020 | |a 0072938056 (pbk. : alk. paper) | ||
| 040 | |a DLC |c DLC |d DLC | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HF5415.5 |b .L83 2005 |
| 082 | 0 | 0 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Lucas, Robert W. |9 21109 | |
| 245 | 1 | 0 | |a Customer service : |b building successful skills for the twenty-first century / |c Robert W. Lucas. |
| 250 | |a 3rd ed. | ||
| 260 | |a Boston : |b McGraw-Hill, |c c2005. | ||
| 300 | |a xvi, 416 p. : |b ill. (some col.), col. maps ; |c 26 cm. | ||
| 504 | |a Includes bibliographical references (p. 406-408) and index. | ||
| 650 | 0 | |a Customer services. |9 21110 | |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/description/mh051/2004044880.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/bios/mh042/2004044880.html |
| 856 | 4 | 1 | |3 Table of contents |u http://www.loc.gov/catdir/toc/mh041/2004044880.html |
| 906 | |a 7 |b cbc |c orignew |d 1 |e ocip |f 20 |g y-gencatlg | ||
| 942 | |2 ddc |c BK | ||
| 955 | |a pc20 2004-02-02 to SSCD |i se30 2004-02-04 |a aa19 2004-02-05 |a ps13 2004-06-23 1 copy rec'd., to CIP ver. | ||
| 999 | |c 16196 |d 16196 | ||