Customer service : building successful skills for the twenty-first century /
Gardado en:
| Autor Principal: | |
|---|---|
| Formato: | Libro |
| Idioma: | English |
| Publicado: |
Boston :
McGraw-Hill,
c2005.
|
| Edición: | 3rd ed. |
| Subjects: | |
| Acceso en liña: | Publisher description Contributor biographical information Table of contents |
| Tags: |
Engadir etiqueta
Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!
|
| Descrición Física: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
|---|---|
| Bibliografía: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |