Customer service : building successful skills for the twenty-first century /
Shranjeno v:
| Glavni avtor: | |
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| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
Boston :
McGraw-Hill,
c2005.
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| Izdaja: | 3rd ed. |
| Teme: | |
| Online dostop: | Publisher description Contributor biographical information Table of contents |
| Oznake: |
Označite
Brez oznak, prvi označite!
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| Fizični opis: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
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| Bibliografija: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |