Customer service : building successful skills for the twenty-first century /
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| 主要作者: | |
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| 格式: | 图书 |
| 语言: | English |
| 出版: |
Boston :
McGraw-Hill,
c2005.
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| 版: | 3rd ed. |
| 主题: | |
| 在线阅读: | Publisher description Contributor biographical information Table of contents |
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| 实物描述: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
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| 参考书目: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |