Customer service : building successful skills for the twenty-first century /
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Autor principal: | Lucas, Robert W. |
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Formato: | Livro |
Idioma: | English |
Publicado em: |
Boston :
McGraw-Hill,
c2005.
|
Edição: | 3rd ed. |
Assuntos: | |
Acesso em linha: | Publisher description Contributor biographical information Table of contents |
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